Where can I contact for support?

You can reach us by sending an e-mail to info@newoldstudio.com or via WhatsApp via our number 08503077965.

 

Which size is right for me?

In the body size table, the sizes of the sizes of each product are detailed.

 

Where can I find the product size?

Body sizes are specified in the description of each product. You can choose the size based on the table.

 

Do you have a sales store?

We only sell online.

 

How can I get information about my orders?

You can track your order with the cargo tracking code sent to the e-mail address you ordered.

 

How long is the order delivery time?

Orders are shipped within 2-5 business days.

 

What are the payment methods you accept?

All credit and debit cards are accepted.

 

I have paid, but cannot view my order. What should I do?

You can reach us via e-mail at info@newoldstudio.com or via whatsapp via our number 08503077965.

 

Can I cancel my order?

 

You can cancel your order via e-mail at info@newoldstudio.com or by sending a whatsapp message via our number 08503077965. Cancellation is not performed for orders sent to the cargo transfer center or for which a tracking code has been assigned, and the return and exchange process must be followed.

 

What should I pay attention to when I receive the product?

 

Open and check the packages that you think are damaged during shipment in front of the cargo officer you received. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. We would like to state that after the delivery of the product, the cargo company has accepted that it has fulfilled its duty fully.

 

Do you gift wrap?

We do not have a gift package option. All orders are forwarded in FSC approved envelopes and boxes created from recycling. Our Packages; It has been produced in a way that is harmless to forest productivity, biological diversity and ecological processes.

 

I will send my order as a gift, is the invoice sent with the order?

Invoices are sent to the e-invoice and e-mail address. There is no price information in the order package.

 

How is the refund done when the products purchased within the scope of the campaign are requested?

When the products purchased within the scope of the campaign are requested to be returned, a refund will be made at the price at which the products were purchased.

 

How do I track my parcel?

The tracking code for your order will be sent to you via e-mail. You can follow the cargo by clicking the "View Your Order" button in the mail.

 

I have a late order, what should I do?

For orders with overdelivery, you can send an e-mail to info@newoldstudio.com or by sending a whatsapp message via our number 08503077965. We can reach detailed information and cancel the order if you wish.

 

Which cargo company do you work with?

We work with Yurtiçi Kargo.

 

What is the shipping fee?

Our shipping fee is free for orders of 300 ₺ and above within the country and 15 ₺ below 300 ₺.

 

Do you provide shipping abroad?

We currently do not provide shipping abroad.

 

How is the product return handled?

We provide unused products with the opportunity of return and exchange up to 14 (fifteen) days. Except for the delivery of faulty products caused by the sender, shipping costs in all return and exchange processes belong to the buyer (customer). In order to send counter-paid cargo related to faulty deliveries caused by the sender, you can contact our call center +90 8503077965 and request the Yurtiçi Kargo Customer Number to send the cargo with counterpayment.

 

I bought products from your website, how can I get a company invoice?

As of January 2021, only individual invoices are sent due to the e-commerce infrastructure we use for purchases made on our website. Please send an e-mail to info@newoldstudio.com before creating an order for products that you will purchase on behalf of the company.